Refund and Returns Policy
Return & Refund Policy
Last updated: July 2026
Thank you for shopping at Sticky Lewds. We stand behind the quality of our products, and every order is inspected before it ships. Because of the nature of our products, all sales are considered final; however, we understand things happen, and we offer limited returns under the conditions below.
Returns
We accept return requests within 14 days of delivery, subject to the following conditions:
- You must contact us first to request a return authorization before sending anything back. Unauthorized returns will not be accepted or refunded.
- The buyer is responsible for all return shipping costs. We recommend using a tracked shipping method, as we cannot issue refunds for returns lost in transit.
- Items must be returned in their original packaging.
- Original shipping charges are non-refundable.
To start a return, contact us with your order number and the reason for your return.
Restocking Fees
Approved returns are subject to a restocking fee based on the condition of the item as received:
|
Condition of Returned Item |
Restocking Fee |
|
New, unused, in original packaging |
15% of item price |
|
Opened but unused, packaging damaged or missing |
30% of item price |
|
Used, damaged, or altered in any way |
Not eligible for refund |
|
Built-in rechargeable lithium‑ion battery
|
Built-in rechargeable lithium‑ion battery
|
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds, minus any applicable restocking fee and original shipping costs, will be issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Non-Returnable Items
The following are not eligible for return or refund:
- Items marked as final sale, clearance, or limited edition
- Custom or made-to-order items
- Digital products or downloads
- Items damaged through misuse, improper application, or improper storage
- Gift cards
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery with photos of the item and packaging. We will make it right at no cost to you with a replacement or full refund, at our discretion. Claims made after 7 days may not be eligible.
Order Cancellations
Orders may be cancelled for a full refund only if they have not yet shipped. Once an order has shipped, it falls under our standard return policy above.
Chargebacks
We encourage you to contact us directly to resolve any issue before filing a dispute with your payment provider. We keep detailed records of all orders, shipments, and communications, and we respond to all chargeback claims with full documentation.
Contact
Questions about this policy? Reach us here.